Jobs Details
The General Services Department (GSD) of the World Bank provides a wide array of administrative services that Bank group staff need to complete their work on a day-to-day basis. GSD’s central help desk, supports queries relating to all of GSD’s services via phone, email and voice mail, from Bank staff worldwide. The help desk team members work on shifts, 24 hours a day, 5 days a week, Monday through Friday. The help desk staff provide tier I support to clients and resolve almost 80% of the queries received.
The rest are resolved by coordinating with the tier II support staff from the respective GSD business units located in Washington.
The General Services Department (GSD) of the World Bank provides a wide array of administrative services that Bank group staff need to complete their work on a day-to-day basis. GSD’s central help desk, supports queries relating to all of GSD’s services via phone, email and voice mail, from Bank staff worldwide. The help desk team members work on shifts, 24 hours a day, 5 days a week, Monday through Friday. The help desk staff provide tier I support to clients and resolve almost 80% of the queries received.
The rest are resolved by coordinating with the tier II support staff from the respective GSD business units located in Washington.
Note: If the selected candidate is a current Bank Group staff member with a Regular or Open-Ended appointment, s/he will retain his/her Regular or Open-Ended appointment. All others will be offered a 2 year renewable term appointment.
JobId – 102291
Job Title – Business Process Assistant
Job Family – General Services
Location – Chennai Jobs, India
Appointment – Local Hire
Job Posted – 19-Nov-2010
Closing Date – 27-Nov-2010
Language Requirements – English [Essential]
Job Title – Business Process Assistant
Job Family – General Services
Location – Chennai Jobs, India
Appointment – Local Hire
Job Posted – 19-Nov-2010
Closing Date – 27-Nov-2010
Language Requirements – English [Essential]
Problem Solving:
* Ability to analyze and break down the incident using previous experience and knowledge to reach the root cause of the problem
* Ability to use initiative to find ways of solving incidents. Clear and logical thought processes are required to identify causes of an incident
* Ability to listen to a caller explain the incident, determine the probable cause, and logically take the caller through a step-by-step problem determination procedure, using telephone support
* Ability to categorize an incident correctly for call tracking and logging purposes
* Ability to analyze and break down the incident using previous experience and knowledge to reach the root cause of the problem
* Ability to use initiative to find ways of solving incidents. Clear and logical thought processes are required to identify causes of an incident
* Ability to listen to a caller explain the incident, determine the probable cause, and logically take the caller through a step-by-step problem determination procedure, using telephone support
* Ability to categorize an incident correctly for call tracking and logging purposes
Apply online for Business Process Assistant and also find more World Bank Jobs on BankJobsite.
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